Refund policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, take possession of the last item of goods.

To exercise your right of withdrawal, you must inform us (Philipp Schott, Embertine, Eichenstraße 10, 71149 Bondorf, Germany, email: info@embertine.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also declare your withdrawal using the withdrawal function on our website: Withdraw from contract here. We will confirm receipt of your withdrawal by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Embertine, Philipp Schott, Eichenstraße 10, 71149 Bondorf, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note, not part of the cancellation policy: Please let us know by email before you send anything back. Our goods ship from a warehouse in Slovakia, and we can often suggest an easier return route. This is not a condition for a valid withdrawal. An example of diminished value: a candle that has already been lit, or incense that has been burned, can no longer be sold as new.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Philipp Schott, Embertine, Eichenstraße 10, 71149 Bondorf, Germany, email: info@embertine.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

The German version of this policy is legally binding.