Help

Usually 3-5 working days. Your order leaves our European warehouse, and you get a tracking link by email as soon as it is on its way. Orders placed before 12 noon on a working day can leave the same day.

€4.90 within Germany, free from €49.

For now, Germany only. Austria and the rest of the EU will follow. If you'd like to know when, just write to us.

That can happen when pieces are packed separately. Each parcel has its own tracking link. If something is still missing after both have arrived, write to us.

Check the tracking link first. If nothing has moved after 7 working days, write to us with your order number and we'll look into it with the courier.

We're sorry. Please send us a photo within 3 days of delivery. We'll send a replacement or refund you, whichever you prefer. You don't need to send broken glass back.

Yes, within 14 days of delivery, no reason needed. Use the "Withdraw from contract here" button at the bottom of every page. We'll send you the return address and refund you within 14 days.

Every stone is a natural piece, so colour, shape and size vary. That is part of its story. If you don't love it, you can return it within 14 days.

In the days before each new moon. The exact date is in your account, and a preview comes by email a week ahead.

Yes, with one click in your account, up to two working days before dispatch. Pausing keeps your line and size as they are.

Any time before the next dispatch, with the "Cancel contracts here" button in your account or at the bottom of every page. No phone call, no form letter. Prepaid letters (3, 6 or 12 moons) end by themselves.

Yes. Choose "This is a gift" in your bag. Your message goes to the recipient as a digital card, and there are no prices in the parcel.

Our gift boxes and jute bags come alongside your order, so you can pack the gift yourself. We don't wrap it for you.

Three years. They arrive digitally, with no shipping costs.

On the first evening, let it burn for 2-3 hours until the wax pool reaches the edge. Trim the wick to about 5 mm, woodwicks to 3 mm. Stop when about 1 cm of wax is left. Never leave a flame alone, and keep it away from curtains, children and pets.

Always on a heat-proof dish, with a window open. Not near sleeping people, babies or pets. Make sure everything is out before you leave the room.

We tell you where a custom comes from and what people have believed about it for centuries. We don't promise any effect, and nothing we sell replaces medical or other help. What a ritual gives you is ten minutes by candlelight that are yours.

Each piece is made by its maker, named on the product page, and chosen by us. Their label and safety notes stay on every piece.